TERMS & CONDITIONS
The following terms and conditions apply to your purchase of goods from the Louis Poulsen USA, Inc. website at https://louispoulsen.com (the "Website"). By using this Website or placing an order through it, you are consenting to be bound by these terms and conditions.
These terms and conditions may be amended from time to time at our discretion. The amended terms and conditions, once published on the Website, will apply to all new orders and by using this Website after any such amendment(s) you agree to comply with and be bound by the latest version of the terms and conditions. Please ensure that you read the terms and conditions carefully.
The Website and goods are provided by Louis Poulsen USA, Inc., a company registered in USA under company number FEIN # 952786709 and with a registered office at 36 E 31st St, Floor 4, New York, NY 10016.
SHIPPING & PROCESSING
Orders ship via UPS from our warehouse in Madison, Virginia. We offer free UPS Ground shipping on all orders over $300 that are shipped within the 48 continental states and Canada. A flat rate of $20 will be assessed on orders less than $300. Shipping charges will be displayed in the online shopping cart at the checkout screen.
You will receive an estimated ship date if the item you ordered is not in stock. Please note that many spare parts are not stocked and require a longer delivery time. In-stock items will ship within 48-72 hours after your order is placed. We ship orders Monday – Saturday, excluding holidays. . Large orders and certain items can only be shipped via freight (LTL) and charges will be displayed in the checkout screen.
Note: We currently only ship to addresses within the United States (48 contiguous states) or Canada and cannot ship to PO Boxes. We do not offer international shipments.
WARRANTY
A. Louis Poulsen warrants for a period of five (5) years, unless otherwise stipulated, from date of invoice for the original purchase that its products are free from defects in materials and workmanship. EXCEPT FOR THE EXPRESS WARRANTY ABOVE, LOUIS POULSEN MAKES NO REPRESENTATIONS AND GRANTS NO WARRANTIES, EXPRESS OR IMPLIED, BY STATUTE OR OTHERWISE, AND DISCLAIMS ALL OTHER WARRANTIES, WRITTEN OR VERBAL, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTY OF QUALITY, MERCHANTABILITY OR FITNESS FOR A PARTICULAR USE OR PURPOSE. THIS WARRANTY IS THE EXCLUSIVE WARRANTY GIVEN BY LOUIS POULSEN FOR ITS PRODUCTS AND CAN ONLY BE AMENDED IN WRITING BY LOUIS POULSEN’S PRESIDENT.
B. Every claim under this warranty shall be deemed waived unless received in writing by Louis Poulsen within 30 days of the date the purported defect to which each related claim is discovered, or should have been discovered. It is the buyer’s responsibility to file all claims directly with Louis Poulsen’s Home Office. All Claims must comply with Louis Poulsen’s Warranty policy unless amended as noted above.
C. Ballasts and drivers are covered by a separate manufacturers’ warranty.
D. The guarantee conditions apply exclusively to the mortality exceeding the nominal failure rate (0.2% per 1000 burning hours). With LED modules, a reduction in luminous flux is normal as long as the relevant value does not fall below 0.6%/1000h burning hours and is thus not covered by the guarantee. Due to technical progress and to the change in the luminous flux of products that is caused by their use, subsequent deliveries of LED light sources may have light properties deviating from those of the original products.
E. The warranty does not apply to: Acts of nature such as but not limited to damage caused by lightning. Damage caused by electrical supply conditions, including spikes over/under voltage and ripple current control systems that are outside normal operating conditions. The fixture has no additional surge protection to the originated protection from the driver. This protection can vary from product to product.
For information on protection level or information on additional protection please contact Louis Poulsen.
SALES TAX
We charge VAT tax in AZ, AR, CA, CO, FL, GA, IL, IA, MD, MA, MI, MS, NJ, NY, OH, PA, TN, TX, VA, WA, WI and Canada.
SECURITY
Louis Poulsen USA, Inc. understands the need and importance of keeping personal information safe and utilize Secure Sockets Layer (SSL) technology to achieve this. Your credit card and personal information is encrypted as it gets processed and goes through our ordering system.
CORPORATE MAILING ADDRESS
Louis Poulsen USA, Inc.
36 E 31st St, Floor 4, New York, NY 10016
Telephone: (332) 867 0720
Email: customerservice@louispoulsen.com
Monday - Friday: 9:00am – 5:00pm
RETURNS
For any reason, if you are not satisfied with your purchase, you can return it within 30 days. You may return most purchases made on our online store within 30 days of purchase. Please note that clearance items, parts, outdoor and special orders are final sale and cannot be returned.
Please Note: At this time, orders shipped to Canada are final sale and not eligible for returns. This policy is to ensure the best service and order security for our international customers.
Return shipping is complimentary provided you use the return method specified by us, which also ensures you are insured if the package is lost in transit. You should ensure that you obtain a copy of the carriers receipt when returning the goods. To return an item, please contact customer service for a return authorization number. We will not be able to accept any returns made without an authorization number accompanying the return. Returned merchandise must be in original packaging, in resell-able condition and not installed.
If a product is received in poor condition due to unsatisfactory packaging, the client will be charged for repair and/or replacement of the fixtures. Items must be received by us within 15 calendar days from when we issue the return authorization number or you will not receive any credit for your return.
EXCHANGES
We do not offer exchanges on purchases at Louis Poulsen USA.
DAMAGED ITEMS
We take the utmost care to ensure that your order arrives in good condition, however, please notify Louis Poulsen USA, Inc. immediately in the event that your order arrives damaged. Failure by the customer to make any claim against Louis Poulsen USA, Inc. within three (3) business days from delivery date will constitute acceptance of the goods and the customer will waive the right to make claims of any damages, errors or shortages.
If the item needs to be returned due to a manufacturer defect, please refer to our Warranty policy.
LIMITATION OF LIABILITY
A. Louis Poulsen’s liability for any defect in its products or breach of any warranty shall be, at the sole option of Louis Poulsen, limited to the repair or resupply of a like quantity of non-defective products, F.O.B. point of original shipment, uninstalled. Louis Poulsen shall have no liability except where damage results solely from the breach of Louis Poulsen’s written warranty. B. LOUIS POULSEN SHALL NOT BE LIABLE FOR ANY INCIDENTAL, SPECIAL, CONSEQUENTIAL OR OTHER DAMAGES, SUCH AS DAMAGE TO THE STRUCTURE OR FIXTURES TO WHICH LOUIS POULSEN PRODUCTS ARE AFFIXED, NOR SHALL LOUIS POULSEN BE LIABLE FOR ANY DAMAGES
WHICH ARE BASED UPON ALLEGED NEGLIGENCE, BREACH OF WARRANTY, STRICT LIABILITY, OR ANY OTHER THEORY OTHER THAN THE LIMITED LIABILITY STATED HEREIN, EVEN IF ADVISED OF THE POSSIBILITY OF SAME. INCIDENTAL, SPECIAL, AND CONSEQUENTIAL DAMAGES SHALL NOT BE RECOVERABLE EVEN IF THE RESUPPLY OF A NONDEFECTIVE PRODUCT, WHICH IS THE REMEDY PROVIDED BY THE WARRANTY, FAILS OF ITS PURPOSE, OR FOR ANY OTHER REASON.
Last update: November 2024