What does delivery cost?
We offer free UPS Ground shipping on all orders over $300 that are shipped within the 48 continental states. A flat rate of $20 will be assessed on orders less than $300. Shipping charges will be displayed in the online shopping cart at the checkout screen.
How do you deliver lamps?
Your fixture will most likely ship via UPS. However, the delivery method is solely at Louis Poulsen's discretion.
When will my order arrive?
If the item is in stock, you can expect to receive your order within 3-6 working days. As local conditions are outside of Louis Poulsen’s control, are we unable to say exactly when the goods will be delivered. Once the products are shipped, you will receive an email with a link to your delivery information. You can then track your shipment on the carrier's website.
Is it possible to pick up my order?
The goods sold from our online store are dispatched from our warehouse in Weston, Florida. Unfortunately, is it not possible for customers to pick up individual orders.
Do I need to sign for my package?
Due to the high value of our products, you must acknowledge receipt of your package. For the same reason, packages will not be left in garages, back gardens, stairways, etc.
Is my package insured?
We insure all deliveries against loss and damage while they are in transit from Louis Poulsen to the recipient address. As soon as the delivery has been signed for at the agreed address, it is no longer covered by our insurance. If your package is damaged on arrival, we suggest that you inform the carrier that you are receiving a damaged package when you sign for the delivery.