For any reason, if you are not satisfied with your purchase, you can return it within 30 days.
Return shipping on all lamps is complimentary provided you use the return method specified by us, which also ensures you are insured if the package is lost in transit. You should ensure that you obtain a copy of the carriers receipt when returning the goods.
On orders below 350 USD return of goods must be freight prepaid.
To return an item, please contact customer service at customerservice@louispoulsen.com for a return authorization number. We will not be able to accept any returns made without an authorization number accompanying the return. Returned merchandise must be in original packaging, in resell-able condition and not installed.
If you wish to return a order please send an email to customerservice@louispoulsen.com.
Please include the following in your email to us:
1: Email: State the email address used when placing the order with us.
2: Web order number: State the web order number which can be found on the order confirmation you have received from us.
3: Return shipment: After receiving your information we will book a return shipping with our shipping partner.
General terms in regards to returns
We will refund the return payment as soon as possible and on the same credit card that was used when the order was placed.
We do unfortunately not offer the option to exchange a product. If you want a different color, size or product a new order has to be made on louispoulsen.com. In that case please follow the above instructions on returning a product.
Please refer to our Terms & Conditions.