The following terms and conditions apply to all purchases of products in the online shop at https://louispoulsen.com, which belongs to Louis Poulsen A/S, Kuglegårdsvej 19-23, DK-1434 Copenhagen K, Denmark, Co. reg. no.: 59742817 (Louis Poulsen).
These terms and conditions of sale are accepted by the customer when they place their order, and are also available at Louis Poulsen’s online shop at any time. Please read them carefully.
PRICES AND PAYMENT
All prices shown include Danish VAT (currently 25%). We reserve the right to change the prices on the website with immediate effect. The price that applies to your purchase is the one shown on the website alongside the given product at the time of order.
Louis Poulsen accepts payment using Visa and Mastercard. When you place your order, the money will be reserved on your account. Payment will only be charged to your account when we ship the item. Please note that you must be at least 18 years of age to shop with us. If you are under 18 years of age, you must have consent from a parent/guardian.
PAYMENT SECURITY
Louis Poulsen encrypts all your card details using the SSL (Secure Socket Layer) protocol. This means that no unauthorised persons can read your card number or other information during a transaction with DIBS, which handles payments for purchases made at www.louispoulsen.com. Please note that the page where you enter your card details looks different from the rest of the store. This is due to requirements from DIBS that the page must be secure and the information encrypted.
STAFF HOURS
You can order online at any time of day. The staff at Louis Poulsen process orders on weekdays (Monday to Friday, 9.00 am - 3.00 pm). Orders placed outside these hours will be processed the following business day.
DELIVERY
Unless stated otherwise, Louis Poulsen arranges delivery using GLS, either to a GLS ParcelShop or to a specific address in Austria, Bulgaria, Croatia, Czechia , Greece, Hungary , Ireland, Latvia, Lithuania, Luxembourg, Poland, Romania, Slovakia, Slovenia. Delivery is made to the selected GLS ParcelShop or the delivery address entered when ordering.
The shipping cost is DKK 50 for purchases less than DKK 500. For purchases above DKK 500, Louis Poulsen offers free delivery.
You can see the expected delivery time on the website after the order has been received. As local delivery conditions are outside Louis Poulsen’s control, Louis Poulsen is unable to say exactly when the goods will be delivered. If a requested item is not in stock at the time of ordering, we will contact you by telephone or email to make further arrangements.
As a consumer, you have the right to cancel the purchase if the item is delayed in relation what was agreed.
From louispoulsen.com we deliver to following countries: Austria, Bulgaria, Croatia, Czechia , Greece, Hungary , Ireland, Latvia, Lithuania, Luxembourg, Poland, Romania, Slovakia, Slovenia.
We insure all deliveries against loss and damage while they are in transit from Louis Poulsen to the recipient address or GLS ParcelShop. As soon as the delivery has been signed for at the agreed address, it is no longer covered by our insurance. If your package is damaged on arrival, we suggest that you inform the carrier/GLS ParcelShop that you are receiving a damaged package when you sign for the delivery.
NUMBERING
Many of our products come with a unique ID number. The number is engraved somewhere out of sight on the product. You can see which products we number and the location of the unique ID number here.
You can register your lamp’s unique ID number on our website. Click here
COOLING OFF PERIOD
You have the right to cancel any purchase made at Louis Poulsen’s online shop.
If you wish to return your order, please contact our customer service department on tel.: +45 70 331 331 in order to be issued with a return number, which must be used to mark the return parcel.
The cooling off period expires 14 days after the goods have been received. If the last day of the cooling off period falls on a public holiday, Saturday, Constitution Day, 24 December or 31 December, the period will be extended to the following weekday. To cancel your purchase during the cooling off period, you must notify us clearly (e.g. by letter or email) that you wish to cancel your purchase prior to the expiry of the 14-day period.
You may also use this standard cancellation form (not mandatory).
It is not enough to simply refuse to accept delivery of the package or refrain from collecting it from the delivery point. If you choose to cancel your purchase, you must return the product to us. You will be liable for any impairment to the value of the product resulting from handling that goes beyond what is necessary to determine the nature of the products, their features and the way they work. If the product has been used more extensively than described above, we will view the product as used. This means that when you cancel the purchase, only some, or possibly none, of the purchase price will be refunded, depending on the product’s commercial value.
If you have purchased several products from us, you have the option of only returning one or more items, even though they were purchased in a single order.
Note that you are only eligible to have part of the shipping cost refunded, corresponding to the proportion of the total items you return.
You must return the items without undue delay, and no later than 14 days from the date on which you notify us that you want to cancel your purchase. You are responsible for ensuring that the goods are properly packaged during the return shipment.
You must return the items to this address:
Louis Poulsen A/S
Industrivej Vest 41
6600 Vejen
Att.: Returns – online store, EU
We pay the return shipping, providing you use the return method specified by Louis Poulsen, which also ensures you are insured if the package is lost in the mail. Remember to obtain a copy of GLS’s/the haulier’s receipt when sending.
If you wish to arrange shipment yourself, you must ensure that the item is returned as an insured parcel if the value exceeds DKK 4,800. This means that you will be insured if the parcel is lost in the mail. If the parcel is lost, and you did not send it as a postal/insured parcel, you cannot claim any compensation. Please note that we do not accept packages sent COD.
If you return a purchase we will reimburse the payment to your account as soon as possible, and no later than 14 days after we have received notification from you that you wish to cancel. However, we may withhold the reimbursement until we have received the items or until you have sent us documentation that the items have been returned.
Reimbursement is made to the payment card which was used to pay for the order.
EXCHANGES
If you wish to exchange a product you have purchased for another product, Louis Poulsen will pay the return freight as described above for the first exchange. If a product is exchanged more than once, you will pay the freight for subsequent exchanges.
WARRANTY
When shopping at louispoulsen.com, you are covered by a two-year warranty in accordance with the Danish Sale of Goods Act (Købeloven). This means that you can have the product repaired or exchanged, or your money reimbursed, depending on the specific situation. The claim must be justified, and the defect must not be the result of incorrect use of the product or other actions leading to damage.
Warranty claims must be submitted within a reasonable time period after receipt of the items. Claims submitted within two months after a defect is discovered will be considered timely.
If the claim is justified, we will refund your (reasonable) shipping costs. The product must be returned in suitable packaging, and you must get a receipt for the shipment so that we can refund the shipping costs.
When you return an item, please enclose a detailed description of the problem.
We do not accept delivery of parcels not delivered directly to our address or sent COD.
In case of faults, defects or non-delivery, please contact:
Louis Poulsen A/S
Kuglegårdsvej 19-23
1434 Copenhagen K
Email: onlinestore@louispoulsen.eu
Telephone: +45 70 331 331
INFORMATION ON COMPLAINT OPTIONS
Complaints about products or services purchased from Louis Poulsen may be submitted to the Danish Competition and Consumer Authority’s Dispute Resolution Centre, Nævnenes Hus, Toldboden 2, 8800 Viborg. You can lodge a complaint with the Dispute Resolution Centre via www.forbrug.dk, where you can also read more about amount limits, fees, process, etc.
The European Commission’s online complaint portal can also be used to lodge a complaint. This is particularly relevant for consumers who reside in other EU countries.
Complaints can be lodged here: http://ec.europa.eu/consumers/odr/.
When you lodge a complaint, you must enter our email address: onlinestore@louispoulsen.eu.
PROCESSING OF PERSONAL DATA
Louis Poulsen is subject to the Danish Act on Processing of Personal Data (Persondataloven), and any processing of personal data is done in compliance with this act. Under the Act on Processing of Personal Data, Louis Poulsen is regarded as the data controller for the information registered about customers and visitors to www.louispoulsen.com.
Louis Poulsen collects information about you in various ways when you use louispoulsen.com.
For each purchase on the website, Louis Poulsen asks for the customer’s name, address, telephone number and email address. This information is necessary in order to process the order, and is used exclusively for this purpose. The information is transmitted and stored in accordance with applicable legislation.
It is important to Louis Poulsen that your personal information is stored securely and confidentially. Access to all registered user data on shop.louispoulsen.dk is restricted to trusted Louis Poulsen employees, and our security measures are continually monitored to ensure that information about our users is handled correctly, and always bearing the user’s rights in mind.
However, it is unfortunately not possible to guarantee 100 per cent security when data is transferred via the Internet. When data is transmitted and stored electronically, there is always a risk that others may gain unauthorised access to protected data before it reaches our servers. Even though Louis Poulsen strives to protect your personal information in the best possible way, we therefore cannot guarantee the security of any such information. You thus send your data at your own risk.
Louis Poulsen does not sell or disclose information that can be linked to you to any third parties without your explicit permission.
You may contact Louis Poulsen at any time if you would like information about which data is processed, or want information about you deleted or corrected. You have these rights under the Danish Act on Processing of Personal Data. Please address any such enquiries to onlinestore@louispoulsen.eu
Information is stored for five years in order to meet the above purposes, after which it is automatically deleted from the system.
COOKIES
We use cookies on our website. A cookie is a small text file that is stored in your Internet browser and registers you as a user.
Cookies may be used for the following purposes:
To make the website more user-friendly and personalised.
To analyse website usage and collect statistics on visitors.
For administration of the website, and to facilitate use of the features associated with e-commerce.
To target advertising campaigns from us and third parties.
By using our website, you consent to our use of cookies.
More information on how we use cookies, and how you can disable cookies, is available here.
CHANGES TO THESE TERMS AND CONDITIONS
The rapid development of the Internet may make changes to our terms and conditions necessary. Louis Poulsen therefore reserves the right to update and change the terms and conditions. When we do this, we will also change the ‘last updated’ date at the bottom of the document. Significant changes will be made public on louispoulsen.com.
CONTACT INFORMATION
We are happy to answer any questions you may have regarding these terms and conditions or other aspects of our service. Please contact our customer service on:
Tel.: +45 70 331 331 or
Email: onlinestore@louispoulsen.eu