Claims

NOTE: If you have purchased the lamp from one of our retailers, please contact the retailer where you purchased your lamp.

If you wish to make a claim on a product please send an email to onlinestore@louispoulsen.co.uk. 

1: Email: State the email address used when placing the order with us

2: Web order number: State the web order number which can be found on the order confirmation you have received from us

3: Attach photos: Please attach photos of the product you are making a claim on.

After receiving your information we will book a return shipping with our shipping partner. 

General terms in regards to claims

We will refund the return payment as soon as possible and on the same credit card that was used when the order was placed. 

We do unfortunately not offer the option to exchange a product. If you want a different colour, size or product a new order has to be made on louispoulsen.com. In that case please follow the above instructions on returning a product. 

We refer to the terms and conditions.