Warranty Info

1. Louis Poulsen warrants for a period of five (5) years, unless otherwise
   stipulated, from date of invoice for the original purchase that its products are free from defects in materials and workmanship. EXCEPT FOR THE
   EXPRESS WARRANTY ABOVE, LOUIS POULSEN MAKES NO REPRESENTATIONS AND GRANTS NO WARRANTIES, EXPRESS OR
   IMPLIED, BY STATUTE OR OTHERWISE, AND DISCLAIMS ALL OTHER
   WARRANTIES, WRITTEN OR VERBAL, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTY OF QUALITY, MERCHANTABILITY OR FITNESS FOR A PARTICULAR USE OR PURPOSE. THIS WARRANTY IS THE EXCLUSIVE WARRANTY GIVEN BY LOUIS POULSEN FOR ITS PRODUCTS AND CAN ONLY BE AMENDED IN WRITING BY LOUIS POULSEN’S PRESIDENT.
2. Every claim under this warranty shall be deemed waived unless received in writing by Louis Poulsen within 30 days of the date the purported defect to which each related claim is discovered, or should have been discovered. It is the buyer’s responsibility to file all claims directly with Louis Poulsen’s Home Office. Claims may not be filed through Louis Poulsen’s field representatives. All Claims must comply with Louis Poulsen’s Warranty policy unless amended as noted above.
3. Ballasts and drivers are covered by a separate manufacturers’ warranty.
4. The guarantee conditions apply exclusively to the mortality exceeding the
   nominal failure rate (0.2% per 1000 burning hours). With LED modules, a
   reduction in luminous flux is normal as long as the relevant value does not fall below 0.6%/1000h burning hours and is thus not covered by the guarantee. Due to technical progress and to the change in the luminous flux of products that is caused by their use, subsequent deliveries of LED light sources may have light properties deviating from those of the original products.
5. The warranty does not apply to: Acts of nature such as but not limited to
   damage caused by lightning. Damage caused by electrical supply conditions,
   including spikes over/under voltage and ripple current control systems that are outside normal operating conditions. The fixture has no additional surge
   protection to the originated protection from the driver. This protection can vary from product to product.

For information on protection level or information on additional protection
please contact Louis Poulsen.